Current version: Gorgias Integration - Helpdesk v1.0.4 (Donwload version: Español aquí, English here)
You can install our module in two ways: first, through the PrestaShop back office (Option 1), or manually using Option 2.
After installing the module, please pay attention to the Apache/Nginx configuration instructions we have provided below these installation options, particularly if your server uses Nginx.
1) Accessing Prestashop Back Office:
2) Navigating to Modules:
3) Opening Module Manager:
4) Uploading and Installing the Module:
5) Select your plan and connect your store with your PrestaShop account:
All subscription types offer the same features. The only difference between them is the number of tickets you can import from your Prestashop store to your Gorgias account using our service. The different subscription types we offer are:
6) Set up your Gorgias PS module:
1) Accessing Your Server via FTP:
2) Uploading the Module:
3) Back to Prestashop Back Office.
4) Module Configuration:
During installation, our module automatically adds specific configuration lines to the .htaccess file on Apache servers. This ensures proper functionality of our module. The following lines are added:
SetEnvIf Authorization "(.*)" HTTP_AUTHORIZATION=$1
This line is crucial for handling the Authorization header and is automatically included if the .htaccess file exists. In case you have any issue on Gorgias APP, you should review if the line was correctly added to your .htaccess file manually following these steps:
> Open your website's root directory by FTP.
> Locate the .htaccess file. If it does not exist, maybe your server use Nginx, then please read below about it.
> Verify that the following line is present:
SetEnvIf Authorization "(.*)" HTTP_AUTHORIZATION=$1
>If the line is not present, add it to the end of the .htaccess file.
> Save the changes to the .htaccess file.
For Nginx servers, the equivalent configuration needs to be manually added to the Nginx configuration file. As our module currently focuses on Apache servers for automatic configuration, please follow the previously provided documentation for the Nginx equivalent:
location / { if ($http_authorization ~ "(.*)") { set $http_authorization $1; }}
Once your store/module is linked to your Gorgias account, you can access your Gorgias control panel and open the support tickets you need for your store (The module will automatically install the application in your Gorgias account).
Our module automatically installs the application in your Gorgias account, and you can find it in your Active Applications (check this link to be sure is installed).:
This new version of the module not only syncs users and orders with your tickets in your Gorgias application, just like the previous version, but also allows you to perform actions that will sync with your Prestashop store. You can change order statuses to 'Cancelled', or mark orders as 'Return', with or without restocking. This makes it a two-way communication between the systems.
Remember, Gorgias is an independent service, and you will be limited by your Gorgias subscription to the number of tickets you can open monthly and its associated cost.
For more information on managing your tickets in Gorgias, please refer to their official documentation:
https://www.gorgias.com/product/helpdesk
If you can't find the app installed in your Gorgias dashboard, go back to your Prestashop module and click the 'Connect' button again."
Gorgias Subscription Limitation:
How do I install the APP on my Gorgias account?
First, you need to install our Prestashop module, please review this document. This module will create your app in your Gorgias account.
What happens if I delete my app from my Gorgias control panel? How do I reinstall it?
From our Prestashop module dashboard, if you click the "Connect" button again, it will check if the app exists in Gorgias, so don't worry. Please, do not install the app directly from Gorgias.
What if I delete my module from my Prestashop store?
Nothing to worry about, as the module is linked to your account and store. Reinstalling it should make it work normally again. Our module will also re-establish the connection with your app in Gorgias.
Can I transfer my module to another Prestashop store of mine?
When you subscribe, it's for a specific domain, so we can't transfer it. If you want to use it in a new store, you'll need to subscribe there.
What happens if I exceed my monthly ticket limit?
If you exceed your monthly limit, our synchronization will pause until your subscription month resets. Alternatively, you can upgrade to a higher package.
How can I upgrade my current plan?
In this case, please write to us at contact@blueant-solutions.com, and we will get back to you as soon as possible.